Support · Current private build 2.35.96

Let’s get you moving again.

Start with the quick checks below. HD1 MASTER support is provided by HD EVENTS UK LTD.

HD1 MASTER rickshaw icon
08

Saved expenses and memberships

Manual membership entry is available in the current private build. Memberships and expenses are separate from ticket purchases and do not add tickets to the counter. The private build keeps expenses and memberships in a shared Windows store, rather than a single browser profile. Finance changes create retained recovery snapshots, and a missing store can be recovered from its saved history. History scans run in the background so email-code requests remain responsive. Purchases and receipts in Review can be moved to Expenses or Memberships. For incomplete receipts, verify the amount, currency and original purchasing email first. The forwarding inbox is kept separately. A user removal is recorded so a later scan does not silently add the same receipt again. Keep an independent backup before replacing a computer. Cross-device account storage and public clean-install acceptance remain in development.

09

Connected inboxes and Quick Launch

After Gmail is authorized on a supported installation, HD1 MASTER discovers its connected inboxes across installed Chrome and Mimic profiles on that computer. Choose all master inboxes or an individual inbox. Email-code assistance matches the purchasing profile and a recent message before filling a supported code field; it does not submit the code. Retrieval includes forwarded Ticketmaster code subjects and paginated Gmail results, with bounded timeouts and automatic retry. Live delivery still depends on a valid connected inbox, exact recipient mapping and a supported visible field. Quick Launch requires a connected Multilogin account, exact profile matching and available profile capacity. It preserves the original startup tab and confirms additional tabs once. Automatic extension installation in every new ordinary Chrome profile and access on other devices are separate deployment requirements.

10

Ticket records and account availability

Confirmed ticket receipts with a verified quantity and currency feed Purchase Reports and the ticket counter automatically. Repeated copies of the same order are not counted twice. Unknown quantities are not assumed to be one, and detected memberships or subscriptions remain outside automatic ticket confirmation. Unverified receipts stay in Review. Merchant-independent receipt parsing is supported, but every website and receipt format is not yet verified.

Automatic account-backed access to purchases, memberships, sale codes, cards and all autofill data across devices is not available in the current release. The existing selected-settings screen uses manual save and restore, and its account service is currently unavailable. This is not the planned cross-device workflow. Device installation and full account synchronization remain release requirements.

01

Gmail won’t connect

  1. Open HD1 MASTER and choose Connect Gmail.
  2. Review Google’s permission screen and allow read-only access only if you agree.
  3. Select the Gmail account assigned to this browser profile. The HD1 MASTER Windows companion should connect automatically in the normal installed version.
  4. Use manual companion pairing only if HD1 MASTER specifically reports a connection problem.

Gmail access remains a limited private pilot. Google has verified the application branding, but Gmail data-access verification is not complete. Unverified access is subject to Google’s 100-user cap. If the project is set to OAuth Testing, only registered test accounts can authorise access and Gmail refresh tokens expire after seven days. A successful connection does not mean production data-access approval or a completed CASA assessment. A wider rollout requires a separate review.

02

A code was not found

  1. Request a fresh code only after the visible authentication-code box appears.
  2. Confirm the expected message has arrived in the connected or signed-in Gmail account.
  3. Watch the bottom-left HD1 MASTER status notice. With the visible fallback, Gmail opens briefly, returns to Inbox after five seconds, then Ticketmaster regains focus.
  4. Enter the code manually if assistance is unavailable; HD1 MASTER never submits it.
03

Translation is unavailable

  1. HD1 MASTER does not translate pages already declared as English.
  2. On non-English pages, temporary connection failures retry automatically and show only a brief non-blocking notice.
  3. Open HD1 MASTER’s setup and choose Test connection if translation does not resume.
  4. Reload the extension, then close and reopen any page that was already open during the update.
04

CAPTCHA Solver

In development; not released. The planned module recognises and solves supported authorized first-party challenges, with confidence checks and manual fallback. Existing CAPTCHA Help controls provide locating, enlargement, contrast and colour inversion for manual completion.

See the solver roadmap and authorized-use terms.

HD1 MASTER CAPTCHA Solver is provided as a general-purpose accessibility and visual-challenge assistance tool. It must not be used to circumvent, defeat, or interfere with third-party security, anti-bot, rate-limiting, or access-control systems. Users are responsible for ensuring their use complies with applicable laws and third-party terms. HD1 MASTER does not authorize or endorse prohibited automated activity.

05

Autofill, passwords and cards

  1. Open Autofill Setup from the HD1 MASTER toolbar.
  2. Save one profile manually, or import an HD1 MASTER JSON file or paired Option 1/Option 2 CSV files. Open Gmail so a Mimic can match its email row.
  3. Add passwords or payment cards to their separate Windows-protected vaults. Card setup never asks for CVV/CVC.
  4. Reload an open website and choose the rickshaw outside a supported field. For cards, select the masked label and final four digits, then enter CVV manually. HD1 MASTER never clicks or submits checkout.
06

HD1 MASTER Translator

  1. Open a supported non-English webpage.
  2. HD1 MASTER automatically requests an English translation.
  3. The movable pink rickshaw shows progress and changes to a pink rickshaw tick when translated.
  4. Select the pink rickshaw tick to return to the original language.

No paid translation key or separate translator account is required.

07

Completed currency conversions

The current private HD1 MASTER build records non-GBP purchases and expenses using a saved dated GBP conversion rate and a fixed 3.01% project FX fee. Reports retain the original currency amount, GBP base, fee and completed GBP total. The ticket counter and Purchase Reports total spend combine GBP purchases with saved completed foreign-currency GBP totals, including the fixed 3.01% fee. You can view all connected master inboxes together, separately, or one inbox at a time. A temporary connection failure retains the last saved confirmed counter and displays its status; it does not replace the total with zero. Spreadsheet exports include the fee in GBP and an FX Completed section. Historical fee overrides remain unchanged. This is a project accounting rule; bank statements remain the source for bank-posted charges.

08

Saved expenses and memberships

Manual membership entry is available in the current private build. Memberships and expenses are separate from ticket purchases and do not add tickets to the counter. The private build keeps expenses and memberships in a shared Windows store, rather than a single browser profile. Finance changes create retained recovery snapshots, and a missing store can be recovered from its saved history. History scans run in the background so email-code requests remain responsive. Purchases and receipts in Review can be moved to Expenses or Memberships. For incomplete receipts, verify the amount, currency and original purchasing email first. The forwarding inbox is kept separately. A user removal is recorded so a later scan does not silently add the same receipt again. Keep an independent backup before replacing a computer. Cross-device account storage and public clean-install acceptance remain in development.

09

Connected inboxes and Quick Launch

After Gmail is authorized on a supported installation, HD1 MASTER discovers its connected inboxes across installed Chrome and Mimic profiles on that computer. Choose all master inboxes or an individual inbox. Email-code assistance matches the purchasing profile and a recent message before filling a supported code field; it does not submit the code. Retrieval includes forwarded Ticketmaster code subjects and paginated Gmail results, with bounded timeouts and automatic retry. Live delivery still depends on a valid connected inbox, exact recipient mapping and a supported visible field. Quick Launch requires a connected Multilogin account, exact profile matching and available profile capacity. It preserves the original startup tab and confirms additional tabs once. Automatic extension installation in every new ordinary Chrome profile and access on other devices are separate deployment requirements.

Before you contact support

Protect your account.

Never send passwords, full card numbers, OAuth tokens, verification codes, full email contents, customer details, ticket orders, or queue identifiers. Include your HD1 MASTER version, browser version, a short description, the exact non-sensitive error message, and a screenshot with all sensitive details hidden. For release support, use the support contact shown on HD1 MASTER’s official Chrome Web Store listing.